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Question

Manychat not connecting to feed after previously working

  • November 26, 2025
  • 1 reply
  • 10 views

Sadie

Manychat was connected and working with my Instagram creator account.  I switched it briefly to a business account, but switched it back. Refreshed manychat’s permissions, but now can’t get manychat to recognize the account and connect to it. I need to automate something asap. Can anyone help troubleshoot. I just made a new post on my main feed to test it but manychat still isn’t seeing it. When I look at the permissions on Manychat it still says the IG is a “ Business Portfolio” which it’s no longer . How to change that? Or maybe that’s not the issue on why manychat isn’t connecting and picking up new posts? I’m stumped. 

Thank you. 

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • November 26, 2025

@Sadie if Refreshing permissions is not working, you can go to Settings > Instagram in Manychat and try switching the connection to Meta (there are actually 3 ways to connect to IG).

If nothing works, you can try to disconnect and reconnect IG - just be careful here, if you do that you’ll lose your contacts.

And as a last resort, get in touch with support so they can help you.