Manychat not connecting to feed after previously working

​@Sadie if Refreshing permissions is not working, you can go to Settings > Instagram in Manychat and try switching the connection to Meta (there are actually 3 ways to connect to IG).

If nothing works, you can try to disconnect and reconnect IG - just be careful here, if you do that you’ll lose your contacts.

And as a last resort, get in touch with support so they can help you.

Manychat is connected to my IG - I see my posts there - but it’s skipping over the carsole post that I want it to automate. I have refreshed permissions many times, lged out and back into both accounts, nothing working. Customer service is so slow and when he finally replies he’s not even addressing the specific issue!

How can I get this resolved? 

Thank you for the reply! I did all of those things - refresed permissions, went into settings, I even disconnected and reconnected but nothing- it’s still skipping that one post I want to automate! It’s the strangest thing! Customer service has been awful as well- they are so slow to reply (it’s day 8 and still only a reply every few days) and when he does reply it’s like he hasn’t even read the email I sent to understand the issue fully. (Yes slightly frustrated:) Any other thoughts?

One side note- my IG is a creator account not a business one- and I’d like to keep it that way so I’m not sure I can connect via meta without changing it.