Can anyone help me figure out why Instagram comments and messages aren't being sent to Manychat? They were previously working fine. My permissions are all updated. One issue I’m wondering about is that I have an advertising restriction on my Facebook profile and it won't let me connect pages to Instagram - but this restriction has been in place since 2020 and Manychat was working fine until last week?
Question
Manychat not receiving information from IG
+5Hi
About the restriction: since it’s been there since 2020 and Manychat was working fine until last week, I wouldn’t assume that’s the cause. Something changed last week and the restriction didn’t. I can’t fully rule it out though, so it’s worth mentioning if you end up contacting Support.
Since you already updated the permissions, I’d check this on the Instagram side:
Settings and activity → Messages and story replies → Message controls → Connected tools → Allow access to messages
If that’s off, Manychat won’t receive the DMs. It wouldn’t explain the comments by itself, but it’s quick to check and sometimes gets turned off without you noticing.
I’d also take a look at https://status.manychat.com/ in case there’s something going on with Instagram right now.
If the toggle is on and there’s nothing on the status page, I’d open a ticket. Since both comments and DMs stopped at the same time, they’ll need to look at the connection on the account side:
https://help.manychat.com/hc/en-us/p/get_support_page
Include when it stopped working and the restriction, so they have the full picture.
Hope this helps!
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