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manychat not sending automation emails

  • June 25, 2024
  • 2 replies
  • 114 views

Propel

Hi everyone!

I am having problems getting manychat to send emails to people commenting on instagram posts.  I do have the auto messages working but the emails never go out.  Below you can see my flow.  I have opt in selected on email collection so i’m not sure where i’m going wrong.  Thanks for your help!

 

2 replies

DrO
  • Up-and-Comer
  • February 21, 2025

Was this ever solved? We have the same issue but oddly the flow only works when users input Gmail email addresses only.


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • February 21, 2025

Hey, ​@DrO 

That should work with all kind of domains.

Open a support ticket and the Manychat support team will take a look at your issue.
https://help.manychat.com/hc/en-us/p/get_support_page