ManyChat is replying to the wrong posts. For example, I posted a reel today, and whenever someone commented, it replied with an automated “Sent to your DM’s!” message.
The problem is that I did not set any automations up for this new post, and none of the words in the comments made by followers were keywords attached to any automation I had created.
Is there a way to troubleshoot this?
Page 1 / 1
Make sure you don’t have any other triggers in your account connected to all posts + any comments.
If you don’t find anything and are sure your setup is correct, you’ll need to contact support.
But from experience, I’d bet anything that you have something setup in your account that you didn’t realize it’s turned on.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.