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I have a manychat automation setup for the keyword “LIST” along with a few other keywords.

 

But when ever someone replies to one of my instagram stories, it will trigger the automation for my “LIST” even if the instagram story reply doesn’t have the keyword “LIST” in it. 

 

This issue also happens if I tell my instagram story viewers to comment another keyword like “MEAL PREP” manychat will still send the “LIST” automated message.

 

Not sure how to fix this issue.

 

I even deleted my automations and reset them up and the issue is still happening.

 

I also, refreshed my instagram permissions inside manychat but this did not fix the issue neither.

 

Manychat sending wrong automation to my instagram story replies. How do you fix this issue?

 

Help

​@Jay Jackson Official recheck your all keywords with their flows..i think keywords are mess up.

​@Jay Jackson Official recheck your all keywords with their flows..i think keywords are mess up.

i’ve checked the keywords in all the flows but i only have one flow with the keyword “LIST” but the list trigger is still going off when ever someone replies to my story even if they don’t reply with the keyword “LIST”

Hi, ​@Jay Jackson Official!

 

I'd suggest deleting the current Story Trigger and create it again.

Once you select the specific words reply and set your keyword it should work as expected...

 

If that doesn't work, two choices:

  1. The safe one: Get in touch with Manychat's support team. They will be able to investigate it further: How to get support from Manychat – Manychat Help
  2. The “fast and furious” way: If you don't need to save your Manychat contacts, you could remove IG completely from your Manychat account, wait a couple of minutes and connect it again. This will delete your Manychat contacts (the automations will remain as is) and sometimes also act as a “hard reboot” for the permissions between Manychat and Meta.

And if the second choice still keeps with this issue… go back to option 1. 😅

 

Hope this helps somehow! 🙌

 

thank you!

 

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