I asked a question about the red notification saying ‘Mark this message as comment reply’ and the thread has been marked as solve, but it isn’t.
i was told it wouldn’t show up as a comment but a DM but thats not what the screen is saying. This isn’t message 1, it’s message 2 with a free guide, so i don’t want it to post in the comments, it has to be by DM.
Can anyone help?
Best answer by rodrigo_silvano
Hey,
In your first block you have to set a trigger word, right?
When someone comment with that word, you have two option:
Option 1: Send a comment reply
Option 2: No comment reply
In your second block you have to set “as comment reply” (Note: everything you write in this block, it will be sent to DM’s, it’s not public). You can have more info here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
The definition of “as comment reply” is because you are sending a message to an user that commented on your reel/post and you want respond it on their DM.
On the other hand, “within 24 hour window” is aplied when a user clicked on a button or quick replies.
I really hope this help,
+4Hey,
In your first block you have to set a trigger word, right?
When someone comment with that word, you have two option:
Option 1: Send a comment reply
Option 2: No comment reply
In your second block you have to set “as comment reply” (Note: everything you write in this block, it will be sent to DM’s, it’s not public). You can have more info here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
The definition of “as comment reply” is because you are sending a message to an user that commented on your reel/post and you want respond it on their DM.
On the other hand, “within 24 hour window” is aplied when a user clicked on a button or quick replies.
I really hope this help,
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