Marketing messages unavailable?

Question

I understand recurring notifications were being phased out, and this finally hit my pages yesterday. I was under the impression that when these were phased out id be able to use ‘marketing messages’ as a replacement means of contacting inquirers outside the 24 hour window.

Now i can no longer send recurring notifications, but i also dont have access to ‘marketing messages’, so i have no way of contacting users outside the 24 hr window.

Does anyone have any further information about why i cannot do this?

Gustavo Boregio · Answer

Try refreshing permissions, see if that works.

You will also need to have an ads account connected to the same business manager as your Facebook page.

And you’ll need to be admin on the FB page, ads manager and business portfolio.

Here’s the complete documentation with all the requirements and details:

https://help.manychat.com/hc/en-us/articles/24351480518684-Marketing-Messages-on-Messenger

If you fulfill requirements and still can’t get it to work, I suggest you talk to support:

https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

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