Message blocks with links not sending

​@EddieD it’s more likely to be an Instagram ban or bug.

But I’d test and contact support.

To start, I’d try sending a safe URL with a simple automation: such as google.com - something we know won’t get banned by Instagram.

If that fails, open a support ticket to check if Manychat sees anything on the backend.

If the test works, then you’ll have to keep debugging and testing to pinpoint where the issue it.

Hope this helps!

Thanks ​@Gustavo Boregio appreciate your assistance.

I’ve been testing fairly consistently for the last 7 days without any success. I submitted a support ticket to ManyChat and was provided with this response (after some back and forth):

Thank you for letting me know. I Inspected the server logs and still see the same errors.
 
This issue needs some time for a proper investigation. Rest assured, I’ve already escalated it to the corresponding team, and they’re looking into it. 

Then, yesterday, links in my bot randomly started sending again. It’s worked nicely for the last 24 hours up until now, when things have broken down again 😬

So it fixed itself, then went back to not working.

Have you seen anything else like this before?

Hey ​@EddieD not sure what’s happening in your case.

Your best bet is probably to keep the conversation going with support to see what may be wrong…