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Question

Message to users in messenger whose last interaction was over 1 year

  • March 29, 2024
  • 2 replies
  • 156 views

Elambharathi

Is there any way in manychat to engage users whose last interaction was more than 1 year ago ? There is an option to send messages to users outside the 24 hour window using Paid Broadcasts. But, using that, I am not able to send messages to users whose last interaction was more than one year.

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • March 29, 2024

There’s nothing you can do if it’s been over a year.

Next time make sure you get their email/phones to be able to continue the conversation...


Elambharathi
  • Author
  • Chat Surfer
  • March 30, 2024

There’s nothing you can do if it’s been over a year.

Next time make sure you get their email/phones to be able to continue the conversation...

We have got phone numbers already. But, through which manychat option do we send messages to them(Excluding the SMS option) ? Also, do we need opt-in to send message using any of the 4 message tags ?