Hi everyone,
I’ve used ManyChat successfully for over a year, but for the past few weeks buttons in the first Facebook Messenger messages randomly don’t work for some users. I’d estimate ~20% of the time — which is huge at scale and causes real brand damage.
Sample flow in screenshot.
Issue: users click buttons and nothing happens.
I’ve done everything Support / AI Bot suggested (permissions refresh, reconnect, automations off/on, Advanced Messaging checks). Still happening.
Anyone else seeing this lately?
Any working workaround that still allows email capture?
— Teiki