Hello, 

As can be seen above, I have a Messenger Automation live that has “0” Runs. Users are commenting the correct Keywords and are receiving the auto-reply comment but are not receiving the DM in Messenger. This has happened for several of my previous Automations with the same set up. This has only started happening in the last few weeks. Prior to this, the same set up was working fine. 

Any idea what might be causing this issue? 

Some things that may be useful to know: 

• I refreshed permissions for FB after this went live but it didn’t have an effect.
• Instagram Automations of the same type are working fine without issue.
• I do delete my all my contacts on a regular basis.

After refreshing my permissions I now have the below error message pop up but sure if relevant. I tried to address this following the instructions but was unable to do so. 

“Your Facebook Conversions API (CAPI) integration has been disconnected. To keep your data flowing, please reconnect it manually.”

Thanks a million :)
AJ