Hi all,
When I ‘m testing an Automation with a Messenger List in Android, the Messenger List does not show; instead only the text above it shows.
When I ‘m testing the same Automation on a desktop (Windows) everything works as expected and both the Messenger List and the text above it show.
In the image below, when tested on Android, only the “Welcome to our list” shows when I test the Automation and the Messenger List disappears.
Has anyone experienced a similar issue?
Thanks
This is a known issue with Meta's Android Messenger app — the Messenger List opt-in (the 'Get Updates' button) uses a special Meta-rendered UI element that has had recurring rendering failures on Android specifically. Desktop/web renders it fine because it uses a different code path.
A couple of things to try:
1. Ask Android users to update their Messenger app — a 2022 incident with the exact same symptom was fixed by updating to the latest Messenger version from the Play Store. Still the most reliable fix.
2. Add a Quick Reply button as a fallback in the same flow — Quick Reply buttons tend to be more resilient to Android rendering issues than the opt-in button, so users at least have an alternative path.
Worth noting: Recurring Notifications (which Messenger List is built on) were deprecated by Meta in January and replaced with the new Marketing Messages API. If you're building new flows, it might be worth moving toward that instead of investing more time debugging this one.
This is a known issue with Android Messenger. The Messenger List opt-in button sometimes fails to render, even though it works on desktop.
The simplest fix is to ask users to update their Messenger app. As a fallback, add a Quick Reply button in the same flow so Android users can still opt in.
For long-term reliability, consider switching to the new Marketing Messages API, since recurring notifications (which Messenger List relies on) are deprecated.
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