Hi all
MC tells us to setup CAPI so that it connects to an engagement campaign that uses ‘message destinations’
- https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration
- MC support has confirmed to me that only engagement campaigns work (not sales or lead campaigns)
My problem is that Meta support says that CAPI events will not be used as optimisation signals for an engagement campaign with message destinations (CAPI events will only be used for reporting). See 2 attached screenshots
Can somebody please tell me. Is meta support wrong? Or is it really the case that ManyChat CAPI events do not actually optimise the results of the engagement campaign?
