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Question

Missing “Authentication” Category in Whatsapp Template

  • November 21, 2025
  • 2 replies
  • 7 views
A

Hi,
I'm having trouble creating a WhatsApp message template for verification. The issue I'm facing is that when selecting the category, I only see "Marketing Lite," "Marketing," and "Utility," but no "Authentication".

My message is a one-time passcode, has been rejected by all categories offered by ManyChat. Therefore, it clearly fits into the Authentication category according to the documentation from Meta.

BTW, I was able to create the template on the Meta Business platform, but it does not appear in ManyChat Templates folder.

- Am I the only user in ManyChat that need this?
- Has anyone found a workaround for this limitation?
- Does this mean I will need a separate platforms and get new number just for sending OTP messages?

Thanks.

    2 replies

    cata_rendon
    Forum|alt.badge.img+2
    • cata_rendon
    • Message Musketeer
    • November 21, 2025

    Hi ​@ArkadyG , sorry to hear that. I think Manychat currently only offers Marketing, Utility, and Marketing Lite categories for WhatsApp message templates - the Authentication category isn't available yet -  Also take into account that Message Templates created outside Manychat  cannot be used within Manychat so you have to create it directly.

    For more information I think you can check  the “How To Use WP Message Templates Guide”: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

     

    Probably the only workournd would be to try the Utility category since it's designed for following up on user actions or requests.

     

    Hope this helps!

    Catalina R

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
    A
    • ArkadyG
    • Author
    • Up-and-Comer
    • November 22, 2025

    Hi ​@ArkadyG , sorry to hear that. I think Manychat currently only offers Marketing, Utility, and Marketing Lite categories for WhatsApp message templates - the Authentication category isn't available yet -  Also take into account that Message Templates created outside Manychat  cannot be used within Manychat so you have to create it directly.

    For more information I think you can check  the “How To Use WP Message Templates Guide”: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

     

    Probably the only workournd would be to try the Utility category since it's designed for following up on user actions or requests.

     

    Hope this helps!

    Catalina R

    I tried with no success, declined by Meta because it is not the right category.

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