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Question

msg template

  • July 3, 2025
  • 7 replies
  • 39 views

Mcaldarini
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Hi,

after a sequence , where users don't buy and the 24h windows is ended,

 

is it possibile to send/automate a msg template (paid of course) for retarget him?

I'd like to insert the retargeting msg template at the end of this sequence

 

can I also IE send a small amount of msg template? or do I need thousands?

 

PLS NOTE:never used msg template, yet.

 

Thanks in advance!

7 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • July 3, 2025

Hey ​@Mcaldarini is this on WhatsApp?

If it's on WhatsApp, then yes, you can send them, one at a time if you want - you just need to set them in your automations.


Mcaldarini
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  • Author
  • Channel Explorer
  • 20 replies
  • July 3, 2025

ok but how to add to the main automation the sending of a msg template?

action? or what?

yes it’s whatsapp.

Thanks in advance!


Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • July 3, 2025

Click on 'Outside the 24 hours' and you'll be able to select your message templates in your automation.

 


Mcaldarini
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  • Author
  • Channel Explorer
  • 20 replies
  • July 3, 2025

ahhh

many thanks!

do u suggest to create a new dedicated automation in this case?

or is it possibile on the same one just Clicking on 'Outside the 24 hours' ?

any other suggestions?


Fabio Gaulke
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  • Manychat Community Moderator
  • 1404 replies
  • July 3, 2025

ahhh

many thanks!

do u suggest to create a new dedicated automation in this case?

or is it possibile on the same one just Clicking on 'Outside the 24 hours' ?

any other suggestions?

 

Once you select a Template, you can build your automation to it, because you can create it just with your retargeting copy or insert buttons and extend the automation to interact with your leads.

 


Mcaldarini
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  • Author
  • Channel Explorer
  • 20 replies
  • July 4, 2025

so I ‘ve to create template as first thing?

what u mean: “you can create it just with your retargeting copy”?

 

thanks

 


Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • July 4, 2025

@Mcaldarini you have to create a new message as a Message Template by going to Settings > WhatsApp > Message Templates.

Check out this documentation, it should help you get going:

https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat