Question

My account has been reverted (Alothough I am an up-to-date paying customer)

I logged into my account yesterday and it has been reverted to the free plan, all connections gone.

Last successful payment was 14 July.

I have raised a ticket to no avail - nothing heard back.

Chatbot next to useless.

I just want to chat/speak with a human.

+7

Hey @SteveK most likely your card & payment failed.

First thing I’d do in this case is get it back to Pro by adding a new card.

Then reconnect and make sure everything is working as usual.

🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com

Hi @Gustavo Boregio

Thanks for your reply. No, payment hasn’t failed, it isn’t due until 14 August. Plus, I guess I would have had a notification about that anyway.

But it is the radio silence from support (my ticket) that is not acceptable.

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