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Question

My account is stuck in 'Cancellation Pending'

  • February 18, 2026
  • 1 comment
  • 17 views
Ansari.growth

I have a critical billing issue (Ticket #453238). My account is stuck in 'Cancellation Pending' while I need to renew at the correct $15 tier for my 77 contacts. Can someone from the team take a look?"

    1 reply

    cata_rendon
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    • cata_rendon
    • Community Moderator
    • February 18, 2026

    Hi ​@Ansari.growth , Let us check if we can let the billing team to know you are waiting a response. In the mean time I dont think you will lose your 77 contacts if you miss the billing cycle.  

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