My automation, which has been running fine for weeks, has just sent people a message (facebook only) suggesting they have been subscribed. This isn’t even my message and have no clue where it has come from.
I checked the automation messaging and have attached it. It should send them a free guide. How do i stop this if it isn’t even my message / wording?
^^^ it should have sent this.
This automation is fine on Instagram but this was the first time it had been requested on Facebook
Best answer by Fabio Gaulke
nevermind, my keyword was START and I see this will trigger the opt in message and it can’t be edited.
Exactly. START is a “reserved” keyword for the default opt-in automation.
Change that and all should work as expected! 🙌
+3Hi,
Check at the settings if nothing is set up there for Default Reply, Welcome Message or Opt-In Automation:
These are potential causes for this kind of issue.
There is also a chance that something exists in you Meta Business Suite that responds to your followers: https://www.facebook.com/business/help/1615627532020480
Hope this helps!
ok thanks for this, looks like sit sthe opt in automation, how do i delete this? Also, why is the trigger word not sending them my message?
nevermind, my keyword was START and I see this will trigger the opt in message and it can’t be edited.
+3nevermind, my keyword was START and I see this will trigger the opt in message and it can’t be edited.
Exactly. START is a “reserved” keyword for the default opt-in automation.
Change that and all should work as expected! 🙌
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