My automation isnt working.. I've tested it and it works with the insta preview, but not when I test a comment in real time.

I also cannot get mine to work with IG even though I’ve spent HOURS going through tutorials trying to figure it out. If anyone can help, please do!

I’m having similar issues every time I go to press publish it says something went wrong please try again. And now none of my previous automated messages won’t work! I cannot find anyone to contact. Anyone know if there’s a chat or email?

Hey, ​@curiousbreath, ​@mombosshustle, ​@Chaundeyellis!

Please follow these steps to check if everything is OK: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

At the end of the help article, there is a link to contact the support team if it doesn’t work.

​@rodrigo_silvano Thank you so much. I have read through these articles already. IDK of the following

is the issue. I had a FB business page and an IG business account already, then opened many chat. These 2 accounts were opened after June 14, 2024. They are connected thru META. So, should I disconnect them?  I find all this utterly confusing. :( I apprecaite any help!

​@mombosshustle If your accounts were connected on or after June 14, 2024, that’s not apply to your case.

If you've followed all the troubleshooting steps and are still encountering issues, please contact the support team: https://help.manychat.com/hc/en-us/p/get_support_page