I’ve tested an automation that worked perfectly on iPhones, but it keeps duplicating buttons from other steps when on an Android phone. And for the same phone the buttons keep changing for the same steps. What’s wrong and what should I do? There’s nothing wrong on the steps I created.
My automation keeps mixing buttons in Android phones
Hi
Here are a few things you can try:
- Refresh permissions in your channel settings - this often helps with button-related issues
- Check if the automation is published and test it from your own device to see if you can reproduce the problem
- Make sure you're not mixing regular buttons with Quick Replies in the same text block -
- Verify that no other chatbot apps are connected to your Facebook page, as they can interfere with Manychat
Unfortunately, this appears to be a issue on Android's Messenger app rather than something you can fully control from Manychat. If the problem persists after trying these steps, you may want to reach out to our Support Team for further assistance
Cheers!
Catalina Rendon
Hey
Even though your post is older, were you able to solve the issue in the meantime?
+4Hi
Here are a few things you can try:
- Refresh permissions in your channel settings - this often helps with button-related issues
- Check if the automation is published and test it from your own device to see if you can reproduce the problem
- Make sure you're not mixing regular buttons with Quick Replies in the same text block -
- Verify that no other chatbot apps are connected to your Facebook page, as they can interfere with Manychat
Unfortunately, this appears to be a issue on Android's Messenger app rather than something you can fully control from Manychat. If the problem persists after trying these steps, you may want to reach out to our Support Team for further assistance
Cheers!
Catalina Rendon
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