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Hi there,
my problem is that my Instagram automations are not being triggered, even though the page is connected.

Here’s what I’ve tried so far:

  • I reconnected my Instagram account to ManyChat.

  • I checked the permissions and made sure all required access was granted.

  • I duplicated the automation and restarted it to test if this solved the problem.

  • I generated a new automation 

  • I do not have any restrictions on Instagram - already checked that 

  • Despite these steps, the automations still do not work.

I already have a Support-Ticket, but no answer to my mails. 

Could someone please help me resolve this issue, since we started a launch and need the automations?

Thank you for your support!

Anne 

Please send screenshot of logs.

​@Anne Byyond-Team yes sure we try to help you.show your flow with triggers

​@Aafia Umair  here are the Flows. The triggers are comments to any Storys, reels, or posts in IG. Codeword is: VISION.  It did work for a couple of days and than it stopped. The thing is, that FB-Messenger does still work with the same flow only in an separate automation: Thank you

 


 

 

​@Anne Byyond-Team You are suffering the same issue as several of us. Instagram DMs are not being received/processed by Manychat that’s why all your Instagram workflows stopped working but Facebook ones keep on.

It’s been like this for 1 month in my account already… 😭

Bonjour, 

Je rencontrais également le même problème et je ne sais pas si cela vient des modifications que je viens d’effectuer mais tout fonctionne de nouveau je viens de faire le test !

Voici ce que j’ai fait : 

  • “Paramètres”
  • Rubrique “Chaînes” j’ai cliqué sur “Instagram”
  • Puis sur “Actualiser les autorisations Instagram”

J’espère que cela fonctionnera pour vous également

Belle fin de journée

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