I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise
Question
my automations arent working
+3Hi,
Check this help article: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Maybe some configuration has changed between Meta and Manychat (it's rare, but happens...).
If everything seems ok and the problem still happens, try removing your Instagram account from Manychat, wait a couple of minutes and reconnect it again (Important: this will delete all your IG contacts in Manychat).
Had some cases in wich this “resurrected” the account 😅
And if all this doesn't solve the problem… I'd suggest opening a ticket to the support team: How to get support from Manychat – Manychat Help
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