Skip to main content
Question

My old automation is still sending automated messages

  • February 11, 2026
  • 3 replies
  • 11 views

jodexsiniticus

Hi,

 

I have an old automation that I already deleted, but it’s still sending a message to new inquiries. Need help!

3 replies

rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • February 11, 2026

Hey ​@jodexsiniticus 

I’m sorry to hear that!

Check the trash folder to see if it’s deleted from Manychat entirely.

Go to the automations tab and click con trash:
 


Then, clean the cache from your browser (just to make sure)!

 

Let me know if this worked! 🙂
 


jodexsiniticus
  • Author
  • Up-and-Comer
  • February 11, 2026

@rodrigo_silvano I already did that but someone the old/deleted automation is still sending whenever someone messages my Facebook page.


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • February 11, 2026

That’s odd ​@jodexsiniticus 

 

Your best shot now is to check if you have another automation with the same keyword on your account. If you don’t, please contact the Manychat support team and they be able to check your account: https://help.manychat.com/hc/en-us/p/get_support_page