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Question

My old Instagram/Facebook account has been suspended, but it is still being charged.

  • April 20, 2026
  • 1 comment
  • 5 views

wolfharry

Hey!

My Instagram account (wolfharry1021) was suspended a long time ago.
I later created a new account called wolfharrynus.

Could you help me cancel this order and the payment?
I’d also like to transfer everything to this new account.


Sincerely,
Harry

1 reply

Cyber ruda
  • Up-and-Comer
  • April 20, 2026

Hi ​@wolfharry ,

this isn't something I can help with directly - subscription management, payment cancellation, and account transfers are handled exclusively by Manychat support.

Reach out to them here: 👉 https://help.manychat.com/hc/en-us/p/get_support_page

In your message, include:

  • old account (wolfharry1021)
  • new account (wolfharrynus)
  • request to cancel the payment and transfer the account

Once that's sorted, to reconnect your new IG account in Manychat go to Settings → Instagram, disconnect the old one and connect the new one.