My subscription isnt updating

Many Chat is actually driving me crazy - I tried to pay again to see if that would work, and that won't even work. I have tried in different search engines, tried EVERYTHING and nothing works. And I still have not heard back from anyone, after creating TWO tickets through their help feature. Please Many Chat can someone respond to me to help resolve this issue!!!!!!!!!!!!!!

Hi ​@sophs85 , I think in you case only Manychat support team can help you. When you interact with the “help center bot”, just tell it that you need to contact the support team directly, it will allow you to create a support ticket.

Lets us know in here if you can make it.

Hope this helps!

Catalina Rendon

H ​@cata_rendon, thanks for your reply. Yes, I have done this as well, I have created two tickets actually but I haven't heard anything back in days now. I have left comments under posts on instagram as well and nothing. I don't know what else to do. Do you have any other suggestions or ways I can contact them? Finding this quite unbelievable, I have never experienced anything like this before. 

​@sophs85 I am glad you already sent the ticket they should come back to you soon.