​@Dannie sorry to hear you’re having a bad experience with Manychat. I’ve been a power user for over 8 years with dozens of clients, and I’m a big fan!

So, to get human help, you have a few options:

1. Post your issue here: if you have specific questions or issues, post them here on the community and we can try to help. Be as specific as you possible so we can give you proper and precise advice ;)
2. Open a ticket with support: Manychat provides email support, you can check how to open a ticket here: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
3. Get professional help: Many of us here in the community work with clients and/or offer consulting calls (myself included!). You can also look for agencies here: https://manychat.com/agency/listing

Hope this helps you get going!!

I spent 4 hours with the AI assistance and it took me down rabbit holes that I can’t seem to undo.  I wanted this for Instagram where when peole drop a key word in the comments, Manychat would answer in the comments - NOT DM  as most accounts are private so it’s a dead end - with a response including my link.  That’s it!  Somehow this has turned into a total nightmare and I fail to see why I can’t get someone for a lousy 5 minutes to help me out,  

I submitted a ticket and now I’m even more confused, everyone speaks like I should just KNOW how this program works, I don’t, and I don’t need to hire an agency on a monthy basis for this one simple task.  Surely to God there is a simple solution here?  Thanks