Hello! I’m in the Pro account with Instagram and I’m trying to connect my new Facebook account. After adding the Facebook account, ManyChat is treating it like a separate account and asking me to pick a new plan.
It's my understanding that my current plan allows up to 3 channels.
Can you please help me?
Thanks
Stephania
Best answer by Gustavo Boregio
Hey
Those are different things: each Manychat account has its own billing, even when you access both through the same profile.
First, open the account that already has Instagram and your Pro plan. Then go to Settings > Messenger to add the Facebook Page there, rather than choosing “New account.”
Here’s the official connection guide.
If the Page is already connected to the new account, don’t delete either account yet. Can you confirm whether you now see two separate accounts under Manage accounts, and what happens when you try Settings > Messenger from the original one? A screenshot would help ;)
Hello! Can I get some support, please?
Thanks
Stephania
+7Hey
Those are different things: each Manychat account has its own billing, even when you access both through the same profile.
First, open the account that already has Instagram and your Pro plan. Then go to Settings > Messenger to add the Facebook Page there, rather than choosing “New account.”
Here’s the official connection guide.
If the Page is already connected to the new account, don’t delete either account yet. Can you confirm whether you now see two separate accounts under Manage accounts, and what happens when you try Settings > Messenger from the original one? A screenshot would help ;)
Hi Gustavo!
Then go to Settings > Messenger to add the Facebook Page there, rather than choosing “New account.”
+7Ok so if you want to join them into a single Manychat account, delete the ‘Free’ account then on the paid account go to Settings > Messenger to add the Facebook Page there
That should do the trick ;)
Got it set up. Thanks!
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