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Need support - my account is broken

  • November 20, 2024
  • 2 replies
  • 31 views

bryankoci

Long time user of Manychat, back when I had to wait to get an account (I think this was in 2017?)

Anyway, I’m back to using it again and I’m running into a lot of issues. 

For example, it won't let me reconnect my instagram account @WhisselRealty because it said it was connected elsewhere, but I checked everywhere and I don't have another account. 

 

Also, it says I need to update billing because I have too many contacts, but I deleted all of my contacts but it still says I have 1452/1000 

 

What is the best way to reach out to support directly? I think I need someone to dig into my account to help figure this out! 

Best answer by rodrigo_silvano

Hey, ​@bryankoci 

 

Please reach out support team following this link: https://help.manychat.com/hc/en-us/p/get_support_page?utm_source=intercom

 

I really hope you can fix it 🙌🏼

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rodrigo_silvano
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  • Manychat Community Moderator
  • 340 replies
  • Answer
  • November 20, 2024

Hey, ​@bryankoci 

 

Please reach out support team following this link: https://help.manychat.com/hc/en-us/p/get_support_page?utm_source=intercom

 

I really hope you can fix it 🙌🏼


bryankoci
  • Author
  • Up-and-Comer
  • 1 reply
  • November 21, 2024

Perfect - I was able to connect and get it fixed! 


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