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Hey everyone,

We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.

I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. 

Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!

Thanks in advance!

Hello, I'm having the same problem in Brazil.

It happened once about 4 months ago, and after 24 hours it went back to normal.

I'm waiting, but I'm also opening a ticket with support.

Yes it happended to me few days ago, thank you for sharing.

I'm having the same issue, they click but are not added and do not get the message thereafter.

Still not fixed.. 

Still noticing the same thing on my end. Anyone have updates from support? I submitted a ticket, have not heard anything.

Hey ​@OliverDK, ​@Favoretto, ​@RadekMalovany, ​@LREECE111, ​@Albert vN 

I've spoken with the support team, and they said this is a Meta bug affecting the Messenger List subscriptions. The support team already reported this to Meta.

 

Thank you for your patience! 🙂

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