Skip to main content
Question

New Follower DM Partial Functionality

  • December 24, 2025
  • 3 replies
  • 27 views
lazivity

I’m not seeing the full functionality of the new “Send DM to new Follower” feature. Refer to the screenshots in this article: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers

1. I don’t see the option to reset the trigger time to 1 minute. Only option is 5 or 10 minutes.
2. I don’t see the toggle to collect email after opening DM?

So far, i’ve refreshed the permissions as well as removed and re-added my instagram account.

Does anyone else have this issue?

 

    3 replies

    marcins
    • marcins
    • Up-and-Comer
    • December 25, 2025

    It’s not working anymore

      Yumkin
      • Yumkin
      • Up-and-Comer
      • December 25, 2025

      My automation doesn’t work at all. I tried refreshing, I even tried deleting the account and reconnect. Still, the automation does not work any more. Does anyone have the same problem?

        lazivity
        • lazivity
        • Author
        • Up-and-Comer
        • December 26, 2025

        Apart from this, my automation is not working anymore… it was working until last week but then randomly stopped… Tech support said this is a known issue and they are working with Meta to resolve this. 

          Community Terms & ConditionsCookie settingsAccessibility statement