Hi,
We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissions
We have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken
Question
New Follower message not sending
I have 3 accounts and having the same issue with new follower message - I also cannot refresh my permissions it just logs me in then its an infinite loop.
We’ve seen similar weird behavior with the New Follower automation too, so I don’t think it’s just your account.
One thing to keep in mind is that ManyChat says this trigger only works once per follower, and Meta also limits it to one Follow-to-DM message per user per week. So part of the inconsistency can come from platform limits, not only from your setup.
The part about the permissions popup opening Instagram instead of showing the approval screen does sound buggy though. If that’s happening on multiple client accounts, I’d treat it as more of a ManyChat/Meta issue than a wrong setting on your side. ManyChat’s own troubleshooting docs point back to reconnecting Instagram, refreshing permissions, and checking the connection flow.
So I’d say: some of this is expected because of Meta limits, but if brand new followers still aren’t getting the DM, that part sounds like a real bug.
Yeah that is exactly what I’m seeing, brand new followers not getting this message. I have even seen the automations from Keyword start, do the actions nodes, and then not send the messages on few clients.
It is becoming really annoying
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