Hi,
We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissions
We have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken
New Follower message not sending
Manychat tech team just release that the are officially some “Delays and Failures in FTDM automation on IG”. They are working to solve it.
You can check the status in here: https://status.manychat.com/
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