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New follower message problem

  • January 2, 2026
  • 1 reply
  • 49 views

TJ and Annette

Every time I click new follower message to enter my information To create a new follower messageit says I need to go to Instagram to activate something and it takes me to the settings page and I’m not sure what I’m supposed to be activating because it doesn’t take me directly to the right setting, I guess

Best answer by Fabio Gaulke

Hi, ​@TJ and Annette!

 

On the IG Settings page, when you click on Set Up, you should be prompted with a modal window asking to update your permissions:

 

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • January 2, 2026

Hi, ​@TJ and Annette!

 

On the IG Settings page, when you click on Set Up, you should be prompted with a modal window asking to update your permissions: