Hello guys,
I read there is an issue with DM to new follower automation.
However on my side it works. But, not to everybody and it seems very random.
I generate 50+ new followers on day right now, which would be 50+ new conversations and leads, but i noticed that not everybody gets a new messagge. I thought i could pinpoint it to the fact that some people have private account or something else, but i don’t see any pattern.
Does anybody know if there is an explanation for this?
Thank you.
Best answer by cata_rendon
Hello guys,
I read there is an issue with DM to new follower automation.
However on my side it works. But, not to everybody and it seems very random.
I generate 50+ new followers on day right now, which would be 50+ new conversations and leads, but i noticed that not everybody gets a new messagge. I thought i could pinpoint it to the fact that some people have private account or something else, but i don’t see any pattern.
Does anybody know if there is an explanation for this?
Thank you.
Hi
Please take into account the following restrictions:
“ The Follow to DM automation triggers only once per follower. If someone unfollows and then follows again, it won’t run a second time. Additionally, Meta allows only one Follow to DM message per user per week. If a person follows multiple accounts using this feature, they’ll receive a message only from the first account they followed. This rule helps keep the experience safe and free from spam.”
You can find the full FTDM guide in here: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers-BETA
Hope this helps to understand.
Cheers!
Catalina Rendon
It was working fine until 1,5month ago. And then Manychat reported a bug (https://status.manychat.com/cmmxljn3s01ntuud42lsa7zud) I have multiple accounts with 100+ followers a day and it's just sending to 5/6 daily which is a joke…
However i found an ig user (@glowdiaries___ ) who use the same system with Manychat I guess and for her it's still working - I tried to follow her with 5 or 6 accounts and each time i received the welcome dm in less than 10minutes.
It was working fine until 1,5month ago. And then Manychat reported a bug (https://status.manychat.com/cmmxljn3s01ntuud42lsa7zud) I have multiple accounts with 100+ followers a day and it's just sending to 5/6 daily which is a joke…
However i found an ig user (@glowdiaries___ ) who use the same system with Manychat I guess and for her it's still working - I tried to follow her with 5 or 6 accounts and each time i received the welcome dm in less than 10minutes.
thank you, well i guess we just have to wait and see :D
A mi me pasa igual con un cliente me funciona perfecto y con el otro apenas un 3% le llega el saludo
+5Hello guys,
I read there is an issue with DM to new follower automation.
However on my side it works. But, not to everybody and it seems very random.
I generate 50+ new followers on day right now, which would be 50+ new conversations and leads, but i noticed that not everybody gets a new messagge. I thought i could pinpoint it to the fact that some people have private account or something else, but i don’t see any pattern.
Does anybody know if there is an explanation for this?
Thank you.
Hi
Please take into account the following restrictions:
“ The Follow to DM automation triggers only once per follower. If someone unfollows and then follows again, it won’t run a second time. Additionally, Meta allows only one Follow to DM message per user per week. If a person follows multiple accounts using this feature, they’ll receive a message only from the first account they followed. This rule helps keep the experience safe and free from spam.”
You can find the full FTDM guide in here: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers-BETA
Hope this helps to understand.
Cheers!
Catalina Rendon
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