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Question

New IG

  • April 9, 2026
  • 2 comments
  • 26 views

Capital Sports

Hello everyone,

I’ve noticed something strange going on with the Instagram “Say hello to new followers” feature, and I’m wondering if this is how it’s supposed to work or if it could be improved.

Some new followers receive the message, while others don’t. I don’t understand how this could just happen out of the blue; the flow has been working fine over the past few months. 

Can anyone help me with this?

2 replies

Caroll Almeida

Também uso este recurso e reparei que tem acontecido o mesmo: alguns recebem mensagem já outros não.

Já atualizei e agora não envia mensagem para mais nenhum novo seguidor.

Será que estou fazendo algo errado?


Mel E
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  • Manychat Community Expert
  • April 10, 2026

@Capital Sports - there is currently a bug on Meta’s side with this function, and has been for about 2 weeks now. You can check here and subscribe for further updates on this bug: https://status.manychat.com/

Also, when it is working there are some limitations to the functionality, due to Meta compliance. You can read more about this here: 

But essentially, if someone has followed you previously, and then unfollowed, they won’t receive it. And if they’ve followed multiple accounts within the week, (and they all have this feature set up) they’ll only receive it from the first account that they follow, not all of them. This is a Meta requirement.