Hi,
What is going on with the new pricing structure?
It’s confusing, previously you paid for active contacts within your account and these accumulated.
Now its based on the number of contacts who are engaged during that monthly billing period? Is that correct.
That may work out cheaper for some but the cost per contact is substantially higher.
Previously you had a pricing calculator (slider) but that's now been removed.
Am I seeing this correctly??
Best answer by Raquel C
Hi
In a number of countries, we introduced a new pricing model to better align the value you get from Manychat to the price you pay. The pricing table gives you the option to choose from four different paid plans based on the Active Contacts - real people who you've actually interacted with (via a message or an automations) during a monthly billing period. We only count (and bill) those people who you’ve engaged with in a monthly billing period.
Once your billing period has ended, we are going to reset your counter of Active Contacts to zero - this means you are not accumulating contacts over time, instead paying only for those people you've interacted with in the most recent period.
In case you're unsure which plan to choose based on your needs, we are happy to assist - just let us know! We hope this is clear and answers all your questions! 🤗
+3Hi
In a number of countries, we introduced a new pricing model to better align the value you get from Manychat to the price you pay. The pricing table gives you the option to choose from four different paid plans based on the Active Contacts - real people who you've actually interacted with (via a message or an automations) during a monthly billing period. We only count (and bill) those people who you’ve engaged with in a monthly billing period.
Once your billing period has ended, we are going to reset your counter of Active Contacts to zero - this means you are not accumulating contacts over time, instead paying only for those people you've interacted with in the most recent period.
In case you're unsure which plan to choose based on your needs, we are happy to assist - just let us know! We hope this is clear and answers all your questions! 🤗
Which countries is this rolled out to?
Do you have a slider so we can see the cost? Saying $0.0038 per active contact is tricky to calculate.
It also means if a post goes viral you could end up with a huge bill that month.
Can you set pricing limits? What if you delete contacts?
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