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No active subscription but being billed

  • January 26, 2026
  • 4 replies
  • 25 views
Emma 1

I have no active subscriptions on my account but I am still being billed by Manychat. Does anyone know where to go to resolve this - I’ve had to block the payment via my bank for now and I’m not very happy about it.

    4 replies

    cata_rendon
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    • cata_rendon
    • Manychat Community Moderator
    • January 26, 2026

    Hi ​@Emma 1 , I think only support can help you with this. You can contact them through the Help Center via the Chatbot. https://help.manychat.com/hc/en-us

    Hope this helps

    Cheers

    Catalina Rendon

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
    Emma 1
    • Emma 1
    • Author
    • Up-and-Comer
    • January 27, 2026

    Thanks Cata, I’d love to use the chatbot to solve this but I can’t find one and this doesn’t link me to one. It’s just FAQs. Would you mind linking me directly to the chat? Many thanks 

    cata_rendon
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    • cata_rendon
    • Manychat Community Moderator
    • January 29, 2026

    Hi ​@Emma 1 , you can check this guide on how to do it:  How to get support from Manychat – Manychat Help

     

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
      cata_rendon
      Forum|alt.badge.img+4
      • cata_rendon
      • Manychat Community Moderator
      • January 29, 2026

      Thanks Cata, I’d love to use the chatbot to solve this but I can’t find one and this doesn’t link me to one. It’s just FAQs. Would you mind linking me directly to the chat? Many thanks 

      Please bear in mine you need to be log in in order for the support chat to appear. Hope this clarifies. Cheers!

      https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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