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No trigger word in message but automatation is sent

  • June 5, 2025
  • 4 replies
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Kayle
  • Up-and-Comer
  • 3 replies

Is anyone else experiencing auto responses being sent in Instagram to contact DMs when the trigger word is not present in the message?

Best answer by Kayle

Opon closer examination looks like it is being triggered by the “hi” in the words “which” and “this”.  

4 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • June 5, 2025

@Kayle no, I haven’t seen this happening…

What’s the trigger keyword, and what was the comment when it triggered?

For example, if you set the trigger word as ‘auto’ and someone types ‘I love the automotive industry’, then it’ll trigger. Could it be that this is happening to you?


Kayle
  • Author
  • Up-and-Comer
  • 3 replies
  • June 11, 2025

 


Kayle
  • Author
  • Up-and-Comer
  • 3 replies
  • Answer
  • June 11, 2025

Opon closer examination looks like it is being triggered by the “hi” in the words “which” and “this”.  


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • June 11, 2025

@Kayle glad you could find it!!