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Non-functional trigger

  • April 23, 2026
  • 1 comment
  • 50 views
Alexandre_MTN
Hello everyone, Okay, I think I know where my problem lies. I'm stuck after my button on the first "send message" block. Even when I click the button in a DM, the rest of the process doesn't trigger. I've attached an image of my workflow. Thanks everyone for your help ! Alexandre
 

Best answer by rodrigo_silvano

​@Alexandre_MTN this usually means lack of permissions.

Please follow this step by step guide to refresh your permissions: https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

Let me know if this worked! 🙂

    1 reply

    rodrigo_silvano
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    • rodrigo_silvano
    • Community Moderator
    • Answer
    • May 6, 2026

    ​@Alexandre_MTN this usually means lack of permissions.

    Please follow this step by step guide to refresh your permissions: https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

    Let me know if this worked! 🙂

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