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I am loosing sales! Just because I cannot reply manually to him. At some point I have to take chat manually. Why I am not being able to reply?

 

Hi, @vishalsen!

 

This happens because of Meta's 24h rule.

It works like this:

  • The contact send you a message (or interacts with a automation reply) = A 24h window opens
  • During this 24h window you can chat with your contacts normally
  • If your contact doesn't respond or interact with you in 24h, the window closes
  • To send any message outside the 24h windows, you must usa a Message Template (it must be approved by Meta and has a cost to send)

Here you find some extra information: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

 

In short words, you must use a Message Template if you wish to send anything outside the 24h window.

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