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Not Connecting Instagram And Facebook

  • Feb 11, 2024 8:24 PM UTC
  • 11 comments
  • 282 views

sujanshukla

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.

after clicking ok. 

asking me again to connect.

 

I did it may times but this is final thing I’m getting.

I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

Feb 19, 2024 1:59 PM UTC

Hi @sujanshukla @adricezimbra @Valenorloo @carolinamachadocarvalho  @jkilpatrick, I’m sorry to hear you all experience this issue with connecting Instagram.

Our Support Team might have a solution, but they will need to check the logs first to identify the issue. Could you please create a support ticket via this link? 

11 replies

adricezimbra
  • Up-and-comer
  • Feb 13, 2024 7:30 PM UTC

Por favor, eu também preciso de ajuda com esta situação. Alguém por favor?!


Valenorloo
  • Up-and-comer
  • Feb 14, 2024 10:28 PM UTC

I have the same problem


carolinamachadocarvalho

Estou com o mesmo problema


jkilpatrick
  • Up-and-comer
  • Feb 15, 2024 5:27 PM UTC

I’m having the same problem


Marina
  • Head of Community
  • Feb 19, 2024 1:59 PM UTC

Hi @sujanshukla @adricezimbra @Valenorloo @carolinamachadocarvalho  @jkilpatrick, I’m sorry to hear you all experience this issue with connecting Instagram.

Our Support Team might have a solution, but they will need to check the logs first to identify the issue. Could you please create a support ticket via this link? 


Shadow
  • Up-and-comer
  • Apr 9, 2024 7:44 AM UTC

Hi there,

Has the above been resolved? I am having the same issue! I’ve done all the steps connected everything my instgram is still not connected??

I tried to put a ticket through but it won’t let me do that either???


Valerie123
  • Up-and-comer
  • Apr 9, 2024 5:37 PM UTC

I’m having the same problem and it’s going through a loop. Then when I want to submit a support ticket, it tells me I have to upgrade to Pro. When I try to upgrade to pro, I come back to the same back with no option to upgrade. So frustrating.


Rachelt089
  • Up-and-comer
  • Apr 30, 2024 8:58 PM UTC

Anyone have any updates on this? I’m getting the same loop


angie george wellness

Any updates.  It shows that my instagram is linked to my fb page.  But, when I go to convert a flow to a new channel it says that there are no other channels.  I have been working on this for a couple days and I can’t figure it out. 


dhowwellness
  • Up-and-comer
  • Jun 25, 2025 6:53 PM UTC

NEED HELP CONNECTING INSTAGRAM

its just not connecting

 

On Manchat.com I selected Instagram channel. Then I connected tiktok and Instagram. Followed Every steps.  it says connected but i dont see it on manychat

 


ilan rahav
  • Up-and-comer
  • Jul 7, 2025 7:00 PM UTC

I’m having the same problem. 

Can’t connect to IG, I did connect FB but then it got stuck….

Kind of sucks that I see it didn’t change from a year ago….

I thought Manychat;s the leader in this technology…

HELP PLEASE

p.s. 

if you’re about to give me this answer: 

I’m sorry to hear you all experience this issue with connecting Instagram.

Our Support Team might have a solution, but they will need to check the logs first to identify the issue. Could you please create a support ticket via this link?  

don’t bother…

Otherwise, I’d be happy to sort this out.

Thanks.