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Not Connecting Instagram And Facebook

  • February 11, 2024
  • 11 replies
  • 230 views

sujanshukla

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.

after clicking ok. 

asking me again to connect.

 

I did it may times but this is final thing I’m getting.

I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

February 19, 2024

Hi @sujanshukla @adricezimbra @Valenorloo @carolinamachadocarvalho  @jkilpatrick, I’m sorry to hear you all experience this issue with connecting Instagram.

Our Support Team might have a solution, but they will need to check the logs first to identify the issue. Could you please create a support ticket via this link

11 replies

adricezimbra
  • Up-and-Comer
  • 1 reply
  • February 13, 2024

Por favor, eu também preciso de ajuda com esta situação. Alguém por favor?!


Valenorloo
  • Up-and-Comer
  • 1 reply
  • February 14, 2024

I have the same problem


carolinamachadocarvalho

Estou com o mesmo problema


jkilpatrick
  • Up-and-Comer
  • 2 replies
  • February 15, 2024

I’m having the same problem


Marina
Manychat Team Member
  • Head of Community
  • 37 replies
  • February 19, 2024

Hi @sujanshukla @adricezimbra @Valenorloo @carolinamachadocarvalho  @jkilpatrick, I’m sorry to hear you all experience this issue with connecting Instagram.

Our Support Team might have a solution, but they will need to check the logs first to identify the issue. Could you please create a support ticket via this link


Shadow
  • Up-and-Comer
  • 1 reply
  • April 9, 2024

Hi there,

Has the above been resolved? I am having the same issue! I’ve done all the steps connected everything my instgram is still not connected??

I tried to put a ticket through but it won’t let me do that either???


Valerie123
  • Up-and-Comer
  • 2 replies
  • April 9, 2024

I’m having the same problem and it’s going through a loop. Then when I want to submit a support ticket, it tells me I have to upgrade to Pro. When I try to upgrade to pro, I come back to the same back with no option to upgrade. So frustrating.


Rachelt089
  • Up-and-Comer
  • 1 reply
  • April 30, 2024

Anyone have any updates on this? I’m getting the same loop


angie george wellness

Any updates.  It shows that my instagram is linked to my fb page.  But, when I go to convert a flow to a new channel it says that there are no other channels.  I have been working on this for a couple days and I can’t figure it out. 


dhowwellness
  • Up-and-Comer
  • 2 replies
  • June 25, 2025

NEED HELP CONNECTING INSTAGRAM

its just not connecting

 

On Manchat.com I selected Instagram channel. Then I connected tiktok and Instagram. Followed Every steps.  it says connected but i dont see it on manychat

 


ilan rahav
  • Up-and-Comer
  • 2 replies
  • July 7, 2025

I’m having the same problem. 

Can’t connect to IG, I did connect FB but then it got stuck….

Kind of sucks that I see it didn’t change from a year ago….

I thought Manychat;s the leader in this technology…

HELP PLEASE

p.s. 

if you’re about to give me this answer: 

I’m sorry to hear you all experience this issue with connecting Instagram.

Our Support Team might have a solution, but they will need to check the logs first to identify the issue. Could you please create a support ticket via this link?  

don’t bother…

Otherwise, I’d be happy to sort this out.

Thanks.