I am beyond frustrated. Customer Support is horrific. I have been waiting for over 6y weeks for a sup[port issue to be resolved. About every 10 days someone responds - they clearly do not understand the issue and provide AI answers. HOW DO YOU GET HELP????????
OVER 6 weeks waiting for help
Hi, this is the community help! How can we help you?
How Can I get them to respond . I was going to pay for help through someone here but he said he’s not sure he can help. Many chat needs to fix something internally it is not something an expert can resolve
Sorry but I cannot help you getting help from them.
Please let me know what is the issue, maybe we can help.
Hi there
Thank you for flagging this here — we truly appreciate you reaching out, and we're sorry to hear how this experience has been for you.
We want to reassure you that we're here to help. We've already replied to your open support ticket and proposed a time for a Zoom call so we can resolve the issue much more efficiently and avoid any further inconvenience.
To make sure everything proceeds smoothly, could you please kindly respond directly within the existing support thread? That will help us coordinate the call and get everything sorted out for you as quickly as possible.
We understand how valuable your time is, and we're committed to turning this around for you.
Thank you!
+3Hi
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