I’m posting here because I have been unable to get in contact with a human support representative, and this issue is now critically affecting my business.
I paid $348 for an annual ManyChat Pro subscription on June 4, 2026. Today, I attempted to upgrade my account from Pro to Business. During that process, instead of being upgraded, my account was suddenly downgraded to the Free plan.
I did not cancel my Pro subscription or request a downgrade. I still have proof of my annual payment, yet I have lost access to the plan I already paid for.
Because my account is now showing as Free, my automated messages are no longer functioning. I rely on these automations for customer communication, lead generation, delivering requested links, and sales. This has brought a critical part of my business to a complete standstill.
To make matters worse, the Business plan is now displaying a significantly higher upgrade price than the amount originally shown before this happened.
I have attempted to contact support and have only been able to communicate with an AI assistant. A ticket has been submitted, but I have not been given any immediate solution or way to reach a human while my paid service remains unavailable.
I urgently need someone from ManyChat to:
- Restore my paid annual Pro plan and automations immediately.
- Confirm that my $348 annual payment and remaining subscription term are still active.
- Explain why attempting to upgrade caused my account to be downgraded to Free.
- Correct the Business upgrade pricing and credit my existing annual payment appropriately.
Has anyone else experienced this, or does anyone know how to reach a human at ManyChat directly? This is actively costing my business leads, customer communication, and sales.
