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Question

Paid for Pro Plan, Received Invoice #4564320-2, but Account still showing as EXPIRED (Help!)

  • March 19, 2026
  • 1 comment
  • 23 views

zeyidbahtiyar

Hi everyone,

I am writing this to get urgent help from the ManyChat team. I upgraded to the Pro Plan today (March 19, 2026) and successfully paid $39.00.

I even received the official ManyChat invoice via email (Invoice ID: 4564320-2). However, my account status is still stuck on "Free" and shows as "Expired" in the billing settings.

I have already:

  • Cleared my browser cache and cookies.

  • Logged out and logged back in.

  • Created a support ticket (#469849).

My business automations are currently down, and I am losing leads. Has anyone else experienced this synchronization issue?

Support Team: Please manually sync my account. I have the invoice ready to provide as proof.

Account Email: destek@zeyidhocam.com

 

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • March 19, 2026

Hey ​@zeyidbahtiyar you need to contact support for any billing related issues.

Here’s how: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat