personalized automated replies

Are you referring to this?

 

Hi ​@Samantha Wong,
yes, something like this. I know I can insert variables. But the problem is I couldnot find [name] on the list, which is exactly the [Instagram profile name] I am referring to.

“To populate the First and Last Name fields for Instagram contacts, these values must be updated manually through API integrations or collected using User Input fields.” 
I fould this from the below article. How do you collect their first name beforhand? Or are you using any API?
https://help.manychat.com/hc/en-us/articles/14281183702556-Variables

I don’t quite understand what do you mean because you can simply use the First name, last name, full name fields as well as the Instagram Username field. They all worked for me and I’ve not heard of API integration for these fields. Just click on the {} and choose the field you want to use

Hi ​@Samantha Wong,

Sorrt I didnt make it clear.

Its not about i dont know how to do it. Its about i dont have their information.
All my instagram contacts’s system fields are all empty. So even I insert [first name/last name/full name], no name will show up. 

And for [instagram profile name] I took a screenshop as below. I think instagram username and profile name are different.
Let’s say If you want 申朵拉 (申 is last name and 朵拉 is first name) show in the automated reply, which field would you use? 
Many thanks.

 

I’m not sure why yours is empty, because all the fields work for me. My first name and last name is the one appearing in the Contacts tab of ManyChat. Maybe you can try to click on Refresh Permission 

​@Samantha Wong 
Hi Samantha, really aprreciate your help.

Can you do this even if they are first time visiting your Instagram page?
Also, can you share with me the “freshjuice Instagram account” so I can try to see if my chinese name works or not (if it is ok with you).

Thank you in advance

Hi ​@rodrigo_silvano 

I understand I can collect their first and last name using data collection. But i am wondering if i do not collect this  beforehand, does the name “Patrick” still appear? Let’s say he visits my page for the very first time. Thank you.

“Instagram users do not have First or Last Names by default in Manychat. Instead, they are identified by their Instagram handle, which is stored in the Instagram Username variable:”

I read this from this article: https://help.manychat.com/hc/en-us/articles/14281183702556-Variables

​@sharonworld Yes! In this Instagram handler “Patrick Jane | Manychat Specialist”, the first name is Patrick and the last name is Jane | Manychat Specialist.

​@rodrigo_silvano 

Thanks rodrigo, I will try it out! Really appreciate your help!