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Question

Phone verification automation error

  • October 7, 2026
  • 3 comments
  • 12 views

matejageorgestate

We have issues related with the automation. When people send the keyword in the message and put a correct phone number, the automation keeps repeating that they have put the invalid phone number even though the number is real so people are not getting the real information. This is happening to a few automations. Do you maybe know how to fix this issue?

3 replies

Gustavo Boregio
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  • Community Moderator & Expert
  • October 7, 2026

​@matejageorgestate do you have a specific example of what a person wrote that triggered an error? This could help finding the issue ;)


matejageorgestate

Hi ​@Gustavo Boregio and thank you for your message. I have runned a test with a code, and it gives me this result. When i want to click the proper field and put "phone" i get totally the same result. Like manychat does not understand the code. Do u maybe know what's the issue? Thanks!


Gustavo Boregio
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  • Community Moderator & Expert
  • October 7, 2026

​@matejageorgestate got it! I see you’re using manyapps.io

They’re not the same as Manychat, they’re a different company that provide this Manychat app. You should contact them for support and so they can help you set it up correctly.

Since this is a custom integration it’s necessary to understand your exact requirements to be able to set this up. So manyapps support will be able to get you going faster than anyone else here ; )

If you still can’t get it going I do offer (paid) troubleshooting calls, where we go through what you need and help you solve it. If manyapps support can’t help you and you still need help, send me a message and I’ll send you the link to book the call.