I'm trying to understand how ManyChat handles overlapping Instagram triggers. Here's the situation:
I have one trigger set to fire on all Instagram post comments.
I have another trigger set to fire on a specific Instagram post.
Both triggers use the same keyword.
A user comments with that keyword on the specific post.
In this case, what happens?
Does ManyChat run both flows?
Or does it only trigger one, and if so, which one takes priority?
Best answer by Fabio Gaulke
Hi,
In this case Manychat prioritizes the oldest automation with that keyword.
And because of that, using the same keyword isn't a good practice (unless you create just one automation to each of your posts) 😅
+3Hi,
In this case Manychat prioritizes the oldest automation with that keyword.
And because of that, using the same keyword isn't a good practice (unless you create just one automation to each of your posts) 😅
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