Hi there,
Wondering if anyone can help. I set up an automation after the post had already gone up and users had started commenting the trigger word. There are at least 16 iterations of the users commenting before I set up the automation that do not appear to have triggered the flow to send them a dm. There are 3 iterations where users commented after the automation was active and that has run.
Any ideas why those previous comments did not receive the dm? My understanding is that Manychat should work even if the automation is setup after the user comments? Am I wrong?
Thanks,
C
