Hello, I have a problem with an automation in many chat. When I try to send an automatic reply in DMs to an comment, it doesn’t work. I tried to recreate the automation in a different way, but it still doesn’t work. Can you please help me?
Solved
Problem with an automation
Best answer by rodrigo_silvano
Hey,
To be able to help you, please check this:
→ Refresh your permissions: https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions
→ Make sure that the first message is set “as private reply”: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-trigger
If the error persists, please share a screenshot here for better understanding of your automation flow.
+4Hey,
To be able to help you, please check this:
→ Refresh your permissions: https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions
→ Make sure that the first message is set “as private reply”: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-trigger
If the error persists, please share a screenshot here for better understanding of your automation flow.
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