Problem with Instagram connection

Question

Hello everyone.I'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram. Does anyone know what I can do?!-->

cata_rendon · Answer

Hi ​@AndlaesThat message usually means this Instagram account is already connected to another Manychat account, so the request goes to the owner of that account. That’s why you don’t see anything to approve in yours, and why creating a new account doesn’t change it.I’d try this:Check if it was connected before from another login (like Facebook or a different email) or by someone on your team. If you find that account, disconnect Instagram there and connect it to the one you want.If you can’t find it, open a ticket with Support and include proof that you own the Instagram account. They can contact the current owner, and if the owner doesn’t confirm, they can disconnect it so you can connect it to your new account:https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=11756694468892Just keep in mind that the new account won’t include the contacts or automations from the old one. More details here:https://help.manychat.com/hc/en-us/articles/14281189858332-How-to-manage-ownership-of-your-Manychat-accountHope this helps!Cata Rendon

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